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Help Desk: Frequently Asked Questions
The receipt printer I ordered did not ship with drivers.

In an effort to reduce costs, all of the receipt printer manufacturers discontinued shipping drivers with the products over two years ago.  Links to the receipt printer drivers are available on our website – click on receipt printers link, then click on the manufacturer type of printer that you have, then click on the download drivers hyperlink which will take you directly to the manufacturers driver download page.  This way you are assured that you have the most current drivers for your receipt printer.


My POS Software Developer suggests that I can use any type of receipt printer.

This is usually not the case, or it means that you can use any type of 80-column printer that prints on 8-1/2” x 11” paper, not 40-column receipt printers that print on 3” paper or 3-1/8” thermal paper.  POS Software developers will recommend specific POS hardware products, including receipt printers, and write code for the receipt printer print width, font, auto-cut function, cash drawer kick-out codes, etc.  All POS software developers will recommend specific receipt printers including Manufacturer Make, Model and Interface (Parallel or Serial).  If you are not sure of the compatible receipt printers, please consult your software developer or contact our sales office.  Parallel Interface receipt printers in most cases are more common than Serial Interface receipt printers.


How does a bar code scanner plug into my computer?

Bar code scanners typically connect to a computer through the keyboard port which is referred to as "keyboard wedge interface". This type of connect uses a "y" cable, where one end of the cable plugs into the computer keyboard port and the keyboard plugs into the other end of the bar code scanner "y" cable.  A bar code scanner like this has a built-in wedge decoder, which in this case, allows the computer's keyboard to share the keyboard port with another device and translates the bar code information into keystrokes.  The common interface for bar code scanners is keyboard wedge interface with a PS/2 - 6 Pin Mini Din or USB (Universal Serial BUS) which connects to the USB port on your computer.  Bar code scanners are non-intelligent devices and do not require device drivers, their function is to read bar codes - they do not perform software functions.
    

Do you sell any used or refurbished hardware?

No, we get asked this question often due to our competitive prices.
All of the products that we sell are new in the original manufacturers box.


Need Assistance Choosing the Right Product?

Please contact our Sales Office Toll Free (1-877-699-5779) Monday-Friday 7:00-4:30 PST. We know Point of Sale Hardware! Our highly qualified Sales Associates will listen to your needs and recommend a cost effective solution for your application.

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